At Garmentory Fashion Store, we understand that finding the perfect fit is essential—whether it’s our premium denim, sophisticated outerwear, tailored pants, or luxurious sweaters. We want you to be completely satisfied with your purchase, which is why we’ve created a returns and exchanges process that reflects the same attention to detail we apply to curating our collections.
Return & Exchange Eligibility
We accept returns and exchanges for items that meet the following criteria:
- Items must be returned within 15 days of delivery
- Products must be in original condition: unworn, unwashed, with all tags attached
- Original packaging must be included
- A receipt or proof of purchase is required
Important Note on Final Sale Items
Due to the premium nature of our products, certain items cannot be returned or exchanged:
- Final sale items marked at clearance prices
- Personalized or customized garments
- Intimate apparel for hygiene reasons
- Items that show signs of wear or damage not present at time of shipment
How to Initiate a Return or Exchange
Follow these simple steps to return or exchange your items:
- Submit Your Request: Email our customer service team at [email protected] with your return or exchange request within 15 days of receiving your order. Use the template provided below to ensure we have all necessary information.
- Wait for Authorization: Our team will review your request and provide a Return Authorization Number and shipping instructions within 1-2 business days.
- Package Your Items: Carefully pack the items in their original packaging, including all tags and documentation. Please include a copy of your order confirmation or packing slip.
- Ship Your Return: Send the package to our fulfillment center at the address provided in your return authorization email. We recommend using a trackable shipping service.
- Confirmation: Once we receive and inspect your return, we’ll notify you via email about the status of your refund or exchange.
Return & Exchange Request Template
To expedite your return or exchange process, please use the following template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Garmentory Fashion Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Customer Name: [Your Full Name]
Email Address: [Your Email Address]
Item(s) for Return/Exchange:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Quantity: [Quantity]
Reason for Return/Exchange: [Please specify – Size issue, color discrepancy, damaged item, etc.]
Exchange Preference (if applicable):
Desired Size/Color: [New Size/Color Preference]
I confirm that the item is in its original condition with all tags attached and packaging included.
Thank you for your assistance,
[Your Name]Refund Information
Refund Processing Time
Once we receive and inspect your return:
- Refunds will be processed within 5-7 business days of receipt
- You will receive an email confirmation once your refund has been processed
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement, depending on your bank
- PayPal: 3-5 business days to reflect in your account
Please note that shipping charges are non-refundable, unless the return is due to our error.
Exchange Information
For exchanges:
- We will ship your replacement item once we receive and process your return
- If the exchange item is of higher value, you will be charged the difference
- If the exchange item is of lower value, we will refund the difference
- Exchanges are subject to product availability
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges.
Email: [email protected]
Response Time: We typically respond within 24-48 hours during business days
Mailing Address for Returns: (Please wait for authorization and specific address instructions before shipping)
4482 Rocky Road, Philadelphia, US 19103
At Garmentory Fashion Store, we’re committed to ensuring your satisfaction with every premium denim, outerwear, pant, and sweater in our collection. Our returns policy is designed with the same care and attention to detail that defines our fashion selections.